Frequently Asked Questions
Everything you need to know about bringing style to your home.
What are your shipping times within Germany?
Standard shipping within Germany typically takes 2-4 business days. You will receive a tracking number via email as soon as your order leaves our Berlin warehouse.
Do you offer international shipping?
Yes, we ship to most countries within the EU. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy for home decor items?
We offer a 30-day return policy. Items must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible payment options.
Are your products sustainably sourced?
At minizooberlin, we prioritize quality and ethics. Many of our home goods are sourced from European artisans who use sustainable materials and eco-friendly manufacturing processes.
Can I change or cancel my order after it has been placed?
If your order has not yet been processed for shipping, we can update or cancel it. Please contact our support team immediately with your order number.